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Browse through our most common questions:

How does our insurance claim work?

Where can I find my product’s serial number?

Sometimes you need to locate a product’s serial number for requesting parts or owner’s manuals. Most often, the serial number is located on a sticker on the metal frame of walkers, wheelchairs and scooters.

When is my product shipping?

Products typically ship directly from our vendor partners, so we send an email from customerservice@rehabpulse.com when we know it’s on its way. Please check your spam/junk folders, as sometimes these notifications end up there. You can also check in your account page here.